You can now make routine appointments with GPs online. Visit reception with 2 forms of ID to get your login details.
If you already have your login letter from reception then click the link below to access the appointment login site.
Silverdale Online Appointments
Telephone Consultations - During Covid 19
We are ensuring that patients and staff are kept safe through social distancing at both surgeries. This means that all initial GP appointments will be via telephone. Please ensure that you are able to take a telephone call an hour before or after the allotted time as GPs may prioritize calls on their list due to clinical urgency. The call will display as either a Private or Withheld number due to GPs using their own mobiles or working from home. The GP will make 2 attempts to call. If you miss their call we cannot guarantee a call back the same day.
If a GP feels that they need to see a patient in person they will arrange a safe time to come in to the surgery.
LIVI and e-consult
Livi is a FREE real time video consultation available everyday of the week see our home page for details.
E-consult is a great way to contact the surgery with non urgent questions 24/7. See the home page for details.
Consultations are by appointment only and patients are able to book in advance. If you need to see a doctor urgently please tell the receptionist and an appointment will be made to see a doctor that day. These appointments are solely for the urgent problem and not for routine matters.
Please note that an appointment is ten minutes long. If you have several problems to discuss then you may be asked to make another appointment as this may cause the GP to run very late.
For routine consultations please give as much notice as possible if you prefer a particular time or place. The partners prefer to run a personal list system which means you will usually see your own doctor. We feel this gives a higher quality of service.
We offer extended opening hours by appointment only. There are a limited number of pre-bookable only appointments for selected Monday evenings from 18:30 and on Saturday Mornings. These appointments are ideally designed for people who have problems seeing their doctors during normal working hours e.g. commuters. Please ask reception about availability.
Practice Nurses Appointments
In recent years, the role of nurses in general practice has expanded, and the illnesses and conditions that they can deal with have increased. Our Practice Nurses undertake consultations for all immunisations including childhood, travel, and flu; do cervical screening; family planning; health promotion, smoking cessation and education; removal of stitches, dressings; blood tests, ECGs (electrocardiograms); blood pressure tests; ear syringing; new patient checks. They also carry out follow-up reviews for asthma and COPD, spirometry, high blood pressure, diabetes and vascular disease
If you are unsure whether you need to see a nurse or doctor, ask a receptionist who will make an appropriate appointment for you.
It is your responsibility to cancel any appointment that is no longer required. Please let the surgery know as soon as possible and always before the time of the appointment. Missing booked appointments is very wasteful of limited NHS resources and denies access to for other people to earlier care. The practice monitors such missed appointments. If a person persistently fails to attend they may be asked to leave the practice. Please be considerate.
Some problems can be sorted out by telephone. You can leave a message for the doctor or nurse who will call back if necessary or leave a message for you on your computer records screen.