Welcome to Silverdale Practice
Important Information - COVID-19
The safety of our patients and staff is paramount to the Silverdale Practice. We are trying to reduce the non-essential reasons for anyone physically visiting either site. All clinically essential work will continue but we will be calling in advance to confirm that patient's have not got a fever or cough.
GP Appointments: All appointments currently booked will be converted to telephone appointments on the day and at the time patients are currently due to come in. Some GPs will be trialing video consultations. If a GP feels that a patient needs to be seen in person for a physical examination then a time will be arranged for them to come in.
All new appointments will initially be booked as a telephone appointment. Again if a GP feels that a patient needs to be seen in person for a physical examination then a time will be arranged for them to come in.
If there is any doubt that a patient may have an infection of any sort and needs to be seen at our practice then we have a specific clinic at our quietest time where the GP will be wearing protective equipment. Additional cleaning will take place to ensure the highest infection control procedures are followed.
Any non-urgent procedures such as minor operations and cryo-therapy that are carried out by GPs are likely to be postponed and we are contacting patients.
Nurse Appointments: Where nurse appointments can take place via a telephone conversation then the patient will be contacted to confirm. All clinically essential work will continue but we will be calling in advance to confirm that patient's have not got fever or cough. Any non-urgent procedures such as ear irrigation and blood pressure checks that are carried out by nurses are likely to be postponed and we are contacting patients.
Prescriptions and other work. We are asking patients to make sure they have a nominated pharmacy so there is no need for them to visit the surgery. Ordering new prescriptions can be one online or via email firstname.lastname@example.org and where this is not possible we will be temporarily accepting prescription requests via telephone after 2pm 01444 233450. We are asking our patients to email questions to email@example.com or call 01444 233450 after 2pm when we are quieter.
The COVID-19 situation is likely to change regularly and up to date information can be found on the NHS website https://www.nhs.uk/conditions/coronavirus-covid-19/
Please bear with us as the current situation is putting the practice under additional clinical and administrative pressure.
The practice has been providing medical care to patients in Burgess Hill for over 60 years. The practice works from two main sites within the town.
Take a look at our new self help leaflets:-
To cancel an appointment;
Call 01444 233450
Text 07513202468 with details of the appointment you want to cancel
Click on the icon below to send an email
(Site updated 17/03/2020)